Support

Advanced Wafer Surface Preparation Solutions is
Only Part of the Value We Offer You

NAURA Akrion believes that advanced equipment is only part of the value we offer to our customers. Our professional Sales and Product Applications group ensures that we fully understand your requirements.

Our Field Service Engineering group ensures that you receive a support package tailored to your individual needs.  Support Service Plan Options are designed to meet your needs and range from having full time coverage—24 hours per day, seven days per week—to just weekend or monthly coverage. Regardless of which option you choose, you will get on-site coverage for routine and non-routine maintenance, the diagnosis of system problems and the development of corrective action plans (with collaboration of technical service), resolution of highly complex and unusual problems, assistance with the resolution of process issues utilizing our process engineering team in collaboration with your process engineers.

NAURA Akrion expertise also includes industry renowned process engineers capable of solving your process problems.

24 Hour Support Hotline

    • +1-610-391-9200

    • To provide 24-hour support to our worldwide customer base, NAURA Akrion offers emergency factory assistance 365 days a year via our 24-hour hotline. The hotline provides round-the-clock access to a complete range of after sales service including product maintenance, warranty service, and parts repair.

Customer Satisfaction Survey

Service Support Programs

Training

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