Our Field Service Engineering group ensures that our customers receive a support package tailored to their individual needs, whether it be on-site 24 hr x 7 days or regional on-call.
NAURA Akrion expertise also includes industry renowned process engineers capable of solving customer process problems.
24 Hour Hotlines
To provide 24 hour support to our worldwide customer base, NAURA Akrion offers emergency factory assistance 365 days a year via our 24 hour hotline. The hotline provides round-the-clock access to the complete range of after-sales service including product maintenance, warranty service and parts repair.
- North America: 1-800-TECH-SOS (1-800-832-4767)
- Europe/Asia: Contact your local service representative
Service Support Programs
Akrion Systems provides full equipment support and advanced process assistance to our customers worldwide. Service support programs we offer, include such things as:
- Training & on-site engineering support
- Product maintenance
- Service contracts (on-site and regional)
– On-site 365
– Block of hours
– PM contracts
- Emergency service including 24 hour phone support
- Parts repair and replacement
- System upgrades
- Vacation backfills
Service locations are equipped with the necessary documentation and qualified personnel to provide full technical support including installations and maintenance.